communication

Hospitality in Your Virtual Spaces

Hospitality in Your Virtual Spaces

In the past, we've thought of hospitality as equivalent to entertaining and feeding people in your home. However, the conversation about hospitality is is turning to more about the whole person and the way you act towards others. No place is this more important today than on social media. Wherever we go—physically or virtually—we need to consider our words and our demeanor. Scripture promises the world will know us by our love, but I have wonder if they would recognize us on Twitter.

Creating a Container for Conversation

Creating a Container for Conversation

“We need to talk.” That simple sentence can spark fear and trembling, especially when there’s disagreement. We know conversation is a path forward but we also fear it may be unproductive and difficult. When we create a container for overheated conversations, we can talk things out without hurting ourselves or anyone else. We can make progress toward mutual understanding and decision-making.

The Clueless Principle

The Clueless Principle

Not long ago, while sitting on a panel of consultants, we were all discussing our strategies for initial interviews with clients who were in turmoil. One of the panelists was talking about how they like to know as much as they can before they go into the room. I often share that approach, but sometimes I preserve the option to do the exact opposite. I called it, “leveraging my cluelessness.”